Not sure I want to perpetuate "Warning about Viper Winch" by bumping it back up the board with that title.
Seriously, while I have to handle all the big picture things for our company like product development, supply chain management, trend prediction, etc., I find one of the most important parts of my job is to be on these boards and make sure I/we can help as necessary -- and to chart the experience of our product in the field.
While threads like these represent just a small slice of the 25+ winches we send out the door each day, I LOVE reading what people are saying. We get tons of good reports, and anything negative helps me determine what, if any, changes we need to make. So I appreciate the feedback.
I feel very confident in the winches we send to the field (I have to sleep at night, so I want to make sure they are high quality.) Some of our winches will fail, like any others, from time-to-time -- especially when you mix electronics with mud, sand, silt, etc. But we stand behind what we're doing.....I'll put our winches against anything else out there. Our VIPER ELITE series was just chosen for the Destination Polaris custom project build seen on television.....so we must be doing something right if Polaris is willing to associate with our winches with their custom vehicles. We were thrilled on that one.
At any rate....thanks for the good and informative thread. Have a great night.