Thanks for the heads up.. This may be an isolated incident, but It sounds like a company that doesn't returns e-mail's and isn't intrested in helping to make it right s a company that we need to stay away from.
an gas? didnt realize how old this post was,hope he got a new bulb by now,an probably a few more too!i understand customer service is a plus,but you want them to pay for your droped bulb?