I've been battling the same issue with my winch. I called Gorilla winch and they sent me a different style mount that would have worked but it hung the fairlead roller out about 3" from the bumper and angled down. Look stupider than sh#t. So then I just took and drilled 4 new holes and moved the winch over a little on the original winch plate. That gave me just enough clearance, but they need to address this issue. When I finally got it to fit nice and finished hooking up everything, the winch would only work in the "out" position but the contactor sounded like it was working in both. I called and they sent me another winch motor only. This one is tighter to the support than the other one but after I installed that one, it would only work in the "in" position. Baffled, I loosened up the contactor to where it is basically hand tight on the mount and now it works in both directions. Needeless to say, they (Gorilla Winch) have been extremely helpful in all of this, now I have to figure out what to do about the contactor. Never thoought a simple winch install would take 3 weeks.